Build with Purpose

Laguna Health is seeking a Clinical Specialist to join our Clinical Operations team. In this role, you will serve as a key member of our Clinical Operations team building the Laguna Platform and the future of care management and recovery. You will provide expert guidance to Laguna Engineering, Product, Marketing, and other teams, and work closely with our partners and customers to ensure successful product adoption and customer launch.

About us: 

Laguna Health is an AI-powered contextual care platform built to help care managers guide members through transitions from hospitalization to recovery. The platform is used to coach members through their personal health and recovery journey by dynamically identifying risk barriers that are caused by individual life circumstances, and personalizing care plans accordingly. Laguna Health’s impact is proven through both published actuarial research as well as randomized clinical trials demonstrating 50% cost savings while increasing care manager productivity tenfold.

What you’ll do:

• Serve as an expert user of the Laguna Platform and subject matter expert
• Promote utilization of the Laguna Platform
• Provide insights and feedback to Product using your subject matter expertise to help in the development and implementation of the Laguna Platform and clinical workflows
• Work closely with Product, Engineering, Marketing and Laguna Customers to optimize Clinical Operations workflows 
• Provide guidance and support to users of the Laguna Platform and escalate customer technical issues and product feedback as needed
• Collaborate with Clinical, Clinical Ops, Product, and Business to identify and address operational gaps, clinical needs, and opportunities for process automation, quality assurance and data harmonization
• Support documentation of clinical workflows 
• Action Laguna process for user satisfaction surveys, including outbound Member, Coach and Provider communications
• Other duties as assigned to Clinical Specialists from time to time

Minimum skills and qualifications:

• 3+ years of relevant experience working within a digital health startup, health system, health plan, patient navigation, case or care management organization
• Excellent ability to analyze and organize information and think systematically
• Ability to work independently and proactively, manage competing priorities and deadlines, exercise sound judgment, and take ownership of issues and matters through their successful conclusion
• Strong technical acumen 
• Strong problem-solving skills
• Familiarity with medical terminology including diagnoses, medications, etc.
• Ability to thrive and stay connected in a pure remote/virtual work environment
• An obsession with helping improve the emotional and physical well-being of others and passion for leveraging technology to provide better care

Preferred skills and qualifications:

• LCSW, LPN, or other clinical or healthcare background
• Experience working in a digital health startup
• Experience working in global and/or multicultural teams
• Spanish fluency

To apply and join our mission, please send your resume to careers@lagunahealth.com

Laguna Health is an AI-powered contextual care management solution scaling personalized care, starting with hospital transitions. Laguna’s platform has proven in published randomized clinical trials to drive 50% cost savings and 10X productivity gains for care managers. Laguna is led by a seasoned team of clinical leaders and technology innovators with a number of successful companies in digital health. Customers include health plans, employers and integrated delivery networks that aim to improve member outcomes while increasing care management productivity. o learn more about Laguna, visit lagunahealth.com.

Laguna Health is on the hunt for an experienced Backend Software Developer to join our innovative team. As laguna developer, you will take center stage in the design and implementation of Laguna’s cutting-edge Platform, taking full ownership of features from inception to deployment. Your mission: to create game-changing, robust and scalable software solutions that can handle large amounts of data and deliver accurate results. With your expert hands-on development skills and razor-sharp understanding of cloud-native applications, you will leave a lasting impact on digital health and people leaving the hospital to recover at home.

If you want to make an impact and change people’s lives, if you want to build with purpose, then you are exactly the sort of person we’re looking for!

In this role you will:

• Take part in the design and implementation of our products and architecture, playing a major role in the company’s success.
• Own features end-to-end, from design and development to production.
• Develop an overall system understanding and excellent hands-on development skills needed for building cloud-native applications.
• Apply software engineering best practices in order to continuously improve the quality of our codebase and Laguna’s velocity.
• Collaborate with team members and colleagues to solve problems and overcome design challenges.

About You:

• 3+ years of substantial experience in server-side Node.js or Python.
• Ability to take a feature from start to finish: design, implement, test, release, and successfully deploy in production.
• Deep understanding of strong fundamentals: object-oriented design, data structures systems, applications programming, and multithreading programming.
• Experience with software engineering best practices and methodologies: testing, code reviews, and clean-code, etc.
• Team player with a can-do attitude, and strong interpersonal and communication skills
• Capacity to work in a time-sensitive and high-volume dynamic startup environment

Nice to have (Advantages):

• Experience with AWS, and more specifically, Lambda, ECS, SQS, IAM, VPC
• Experience with testing methodologies – unit-testing, TDD, mocking, etc.
• Experience working with CI/CD pipelines

To apply and join our mission to help people recover with confidence, please send your resume to careers@lagunahealth.com