The Care Effect

a look back at 2024

The spark of efficiency ignited a bright beacon of value for our customers this year. While it’s no small feat to deliver business value, what really moved us was how we impacted YOU, the care teams who use Laguna every day.

As we look forward to 2025, we’re taking a moment to reflect on our North Star...

...making care more human

You used Laguna to capture over

100,000

minutes of calls...

...and to identify over

50,000

unique, personal insights
about your members

We generated over

6,000

Conversational notes saving about
150,000 minutes of tedious admin work.

That's like having an extra person writing all of your
conversational notes for an entire year straight! 🤯

And we heard that this helped care teams be more present with their members.

You reflected on and deepened your connections.

We shared over

3,600

insights to help you establish trust 
in each conversation.

“The conversation tips make me feel like I just got hugged.”

“I like the feedback and the empathy it shares on how I can improve and be more effective.”

“Whether you have been doing  this job for years or are new, this is going to help us be quicker and make us better nurses.”

“There was a member that the coach couldn’t understand, QA couldn’t understand… very mumbly… we couldn’t understand him at all but Laguna understood him perfectly. The only way that we knew what he said was from Laguna.”