Less busywork, more human work.
Help your care managers make the most of every member interaction. Streamline call prep and follow up work to elevate care quality and efficiency.
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Record every interaction
Capture 100% of your care team interactions to objectively analyze for empathy, tone & style, consistency, compliance, and more.
Improve team performance
Help team leaders identify and highlight top performers to elevate the entire team. Provide personalized feedback on every interaction.
Reduce burnout & turnover
Identify early indicators of potential burnout, right down to the conversation so that you can support your team when they need it most.
Years of clinical research and impact
We’ve devoted years of research and resources to validate the efficiency and effectiveness of our approach, partnering with institutions such as the NorthShore University HealthSystem and Mayo Clinic.
Our results have been rigorously verified, not only by actuarial teams within some of the largest health plans, but also by the highly respected third-party actuaries at Havarti Risk.
Mitigate rising costs & reimbursement pressure
Market pressures are making the payer space tough. It’s more important now than ever before to squeeze every penny of profitability. When care managers can focus on what’s most important, they’re both more efficient and effective at driving desired outcomes for your members.
Seamlessly enrich your dataset and tailor programs
Capture data that goes beyond typical claims or medical data, encompassing member individual determinants of health, such as cultural considerations, emotional states, static and dynamic SDOH factors, and more. Create targeted programs based on a personalized view of your members’ needs.
Boost Stars & HEDIS Ratings
Achieving top-tier Stars and HEDIS ratings is crucial for quality care and reimbursement. Empower your team with the immediate feedback to drive better outcomes, ensure compliance, and elevate performance.
Care for your care manager’s well-being
Care teams need to be cared for as well. Set your care managers and team leads up for success with continuous, real-time insights and training. Invest in your team so they can deliver results for you.
You Decide How to Use Your ROI
Impact More Members
Add care managers to your team, amplifying impact on your member population
Reduce Medical Costs
Improve member outcomes through improving the quality of care
Optimize Ops Budget
Do more with less, increase care manager caseload
Vice President of Clinical Engagement and Digital Innovation
Ronald Whelan, CEO
Former President
Get in touch
Let’s talk about how Laguna can Elevate Your Care 💜 Team
