Case Studies
Customer stories about how Laguna helps teams achieve more
Customer Voices
"It was life changing. I know everyone is worried about AI taking over, but I'm like 'This is helping!'"

Jennifer
Case Manager
"This has been the single greatest tool for the nurses in the 11 years I have worked here. Truly a game changer! Cannot wait for future possibilities!"

Stacey
Case Manager at a Multi-state Health Plan

"By augmenting our intelligent automation and clinician-driven workflow with ambient listening, we help clinicians focus on and personalize their interactions with their patients, eliminating administrative distractions."

Mike Stimpson
Chief Technology Officer
"We were first cautious when we heard ‘AI.’ I myself was thinking, ‘What is this going to do, take my job?’ Now we’re embracing Laguna, because it’s improved our ability to give better care and increase our productivity.”

Director of Case Management at a Multi-state Health Plan

“They finally feel like they can be present on the phone calls with the patients versus having to take notes and feverishly write everything down.”

Jamie Babcock
SVP Care Services & Operations
“The conversational alliance and empathy aspect of Laguna is what makes the platform great. That’s what sets Laguna apart from any other AI vendor.”

Product Manager at a Multi-state Health Plan
"I love that I don't have to worry about missing something that was talked about because it is picked up by Laguna. Laguna has cut back on the amount of time that I spend charting probably in half."

Lori
Case Manager
"Using Laguna has tremendously improved my workflow and my ability to truly focus and be present with members. I was often so worried about making sure I didn't miss anything that needed to be documented... Now, with Laguna, I feel more confident that nothing will slip through the cracks."

Brianna
Case Manager
"Laguna has been amazing, I have seen my call time increase significantly."

Donna
Case Manager at a Multi-state Health Plan
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