Healthcare-Grade AI: Laguna Reef

Conversational AI for every conversation—tailored to your workflows, methodologies, and business goals.

Configured for You

Each organization is unique. That’s why Laguna Reef is designed to adapt to your needs, from summary formats to coaching methods.

Flexible Integration

Whether you have a full CRM and are looking to enhance existing workflows or you’re starting from scratch—you choose how to integrate Laguna.

Trust & Security

Healthcare-Grade AI is responsible, secure, and trustworthy. We apply this standard to everything we do, from our technology to business practices.

How it works

Laguna Reef is the underlying technology, principles, and practices that enable our customers to leverage safe and impactful conversational AI. Capture and analyze every conversation to improve efficiency, effectiveness, and member + employee satisfaction.

Configuration

Power your experiences with the data and methodologies you know

Laguna Reef uses standardized frameworks for communication + interaction methodologies, compliance, summarization, and member traits. You choose how to apply these standards so that every experience with Laguna aligns with your organization’s workflows and processes.

Methodology

From motivational interviewing and alliance building to communication style, Laguna can be configured to reinforce your organization's chosen methodologies.

Compliance

From ensuring member consent to HEDIS, NCQA, URAC, etc. Laguna can help you monitor and improve on the compliance standards that matter to you.

Summarization

Choose the summary format that matches your existing policies and workflows—from custom formats to standardized ones like SOAP and SBAR.

Dynamic Member Profile

Detect and document member barriers with Laguna in a way that maps to your system—whether you use a third party ontology or a standard like Z-codes.

Integration is easy with our flexible approach

Our flexible integration approach is designed to accelerate your time to value with Laguna. Get started with very little integration and immediate efficiency-driven ROI. Choose how much and when to integrate more deeply based on your goals.

Healthcare-Grade Trust

We’re healthcare experts with many years of building trusted healthcare products under our belts. We use best practices and industry standards to ensure that Laguna and our customers meet compliance requirements.

Cloud Security

Data is stored and processed in secure, U.S.—based data centers

Data Encryption

Data is encrypted in transit and at rest with 256-bit encryption to protect the privacy of your members

Single Sign-On

Secure SSO makes Laguna’s products a native extension of your workflow

Governance Controls

Laguna meets leading industry requirements and can be customized to meet your organization’s needs

“Laguna yields customer value and helps us run our business more efficiently and more effectively. We can demonstrate outcomes to not just our internal bookkeepers, but also, more importantly, our external clients who are always asking us for more information.”

Vice President of Clinical Engagement and Digital Innovation

“Our partnership with Laguna has been excellent from day one. We have been impressed by how seamlessly we’ve worked together. Our current project, using Laguna Harmony is showing good traction and we’re looking forward to seeing what we can achieve together in the future.”

Ronald Whelan, CEO

"Laguna saw the potential to bring the benefits of AI technology to care management way before anyone else. Their deep experience in transitions of care, combined with expertise in conversational AI, has set them up to be the leaders in Conversational Care Intelligence for payers."

Former President

Get in touch

Let’s talk about how Laguna can Elevate Your Care 💜 Team

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