Improve your team's satisfaction & performance
Building and maintaining exceptional care teams is hard. Laguna Insight gives you the tools you need to help your team perform at the top of the license.
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Capture every interaction
Capture 100% of member & care manager interactions to analyze for satisfaction, coaching, team compliance, and more.
Improve performance
Discover what drives top performers and learn how to elevate the performance of your entire team.
Reduce burnout & turnover
Identify early indicators of potential burnout and provide support so your team can be at their best.
Make feedback more valuable
Instead of periodically sifting through calls and spreadsheets, receive real-time comprehensive performance assessments and ensure effective, objective feedback. Use conversational AI to deliver personalized recognition and recommendations to your team.
Expedite compliance monitoring with conversational AI
Use Laguna's technology to simplify and prompt compliance procedures. Laguna's modular framework allows you to capture critical data and expedite reports associated with NCQA, URAC, HEDIS and more.
Proactively care for your care team
It’s not just about increasing efficiency and performance. Use conversational AI to help your team improve, feel more confident, and reach their full potential. Always have a clear view on where to focus so you can provide the guidance and support they need to thrive.
Flexible configuration to fit your organization
Each organization is unique, that’s why we’ve built features that can be configured to incorporate your formats, methodologies, and goals.
Key features
Burnout Risk
Your ‘check engine light’ for burnout that helps you address issues early
Conversational Alliance
Your teams ability to align with your members on their goals
Empathy
A measure of your team’s emotional and thought empathy in conversations
Sentiment Analysis
Indicator of a member’s positive, negative, or neutral attitudes during an interaction
Barrier Detection
Your team’s ability to identify individual member barriers to care
Operational Metrics
Key performance metrics that matter most to your operation
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Get in touch
Let’s talk about how Laguna can Elevate Your Care 💜 Team
