An always-on mentor for each team member
Strong talent yearns for the chance to improve their skills. Give your team the attention and data-driven feedback they deserve.
Identify needs in real-time
Know how your team is performing at a glance, and drill down to specific team members or interactions as needed.
Elevate team leads
Empower managers to focus on high-level tasks like strategic planning and performance optimization rather than administrative duties.
Reduce burnout & turnover
Identify early indicators of potential burnout, right down to the conversation, and address them head on.
Free team leaders to lead
Team leaders have to spend their valuable time listening to calls, while only gaining limited visibility. With Laguna’s Insight dashboard, leaders receive comprehensive information about their team and can drill into how they can be most effective. Whether that’s helping onboard and train new team members, or giving top performers much needed recognition.
Instant performance insights with every call
Don’t wait to help your team improve. Laguna’s conversational AI delivers instant feedback during and after every call, highlighting strengths and pinpointing areas for improvement. Empower your care managers to make real-time adjustments and continuously improve their performance. With actionable insights at their fingertips, every interaction becomes an opportunity for growth.
Make every interaction a positive one
Ensure every care interaction meets the highest standards—such as HEDIS, NCQA, URAC, and more—ensuring consistent quality control. With real-time monitoring and feedback, your care team maintains excellence in every conversation, driving member satisfaction and better care outcomes.
Get in touch
Let’s talk about how Laguna can Elevate Your Care 💜 Team
