Care management as it was intended to be
Care managers are passionate about helping others, not the administrative tasks that can take up most of their time. With Laguna’s call prep, real-time insights, follow up and documentation, they can get back to what they do best—delivering the best care possible.
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Comprehensive Care Timeline
Equip care managers with an easy to digest, comprehensive member profile to make the most of every interaction.
Real-time improvement
Increase frequency and speed of feedback for care managers, empowering performance improvements with each interaction.
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Trust & Support
Whether in call prep, member calls, or post-call documentation, care managers receive data-driven support through their entire workflow.
Elevate interactions & satisfaction scores
Gain a deeper, richer dataset on members from the very first interaction. With conversational AI prompts at the first sign of a barrier and auto-captured traits, care managers are empowered to perform at the top of their license, fostering meaningful connections.
Build a whole-person view of members
When members feel heard, they trust care managers with more personal information about their lives. Capture elements beyond typical social determinants and foster a genuine relationship between member and care manager.
Enable timely intervention
By consistently identifying potential barriers and care insights, Laguna enables timely interventions, ensuring members receive the support they need before issues escalate.
Expand reach and establish trust
To achieve desired outcomes, care managers need to quickly establish trust and support with members. Laguna’s app offers multiple communication channels, including SMS, chat, daily logs, and journaling, providing up to six times more touchpoints than phone calls alone.
Get in touch
Let’s talk about how Laguna can Elevate Your Care 💜 Team
