Drive the results you care about
Whether you’re looking to generate more conversations or increase the quality of member interactions, Laguna’s conversational AI and flexible configuration allows you to optimize the right performance indicators for your business.
Training with every interaction
Every member call is an opportunity for encouragement and improvement. Provide continuous feedback to your team.
Flexible Implementation
Discover what drives top performers and learn how to elevate the performance of your entire team.
Adaptive Care Methodologies
Configured to your preferred methodology, whether that’s motivational interviewing, alliance building, SOAP, or SBAR, or another approach
Seamless integration with your existing workflow
Laguna effortlessly integrates with your existing systems. Our technology ensures easy implementation, allowing you to enhance your care management workflows and technologies without disruption. Experience a more efficient workflow that leverages the full potential of your current infrastructure.
Keep your data secure
Don’t compromise on security. With HIPAA, SOC II, and ISO compliance, as well as hosting on AWS and Azure, and advanced encryption, keep your customer’s data safe. Regular audits ensure top security.
Expand to member services and beyond
A superior workflow experience shouldn't be confined to care management alone. Empower member services and other frontline teams with efficiency driven by Laguna’s AI. With conversational AI, frontline teams can enhance their customer engagement, ensuring exceptional service for everyone.
Foster growth with consistent feedback
Team leads can’t listen to every call, but Laguna can. With real-time insights and training, frontline team members can improve and thrive in their roles.
You Decide How to Use Your ROI
Impact More Members
Add care managers to your team, amplifying impact on your member population
Reduce Medical Costs
Improve member outcomes through improving the quality of care
Optimize Ops Budget
Do more with less, increase care manager caseload
Get in touch
Let’s talk about how Laguna can Elevate Your Care 💜 Team
