Elevate care with AI. Less busywork, more human work 💜
Eliminate administrative burdens with conversational AI, empowering your team to focus on meaningful care and impactful conversations.
Streamline your team's workflow
Get real-time insights on every conversation
Conversational AI can help your team more quickly pinpoint member needs—keeping conversations focused and saving time. Dynamic care pathways offer your team hints on how they can support members—driving utilization in a moment of need so your team can be more effective.
Reduce post call work so you have more time for care
Some teams spend as much as 75% of their time on administrative tasks. Not only does this take away from the time they could be focused on members, but it’s tedious and not at all rewarding. Let AI do the busywork so your team can thrive and deliver better care.
Stay up-to-date and consistent in every conversation
Member info is automatically updated after every interaction, so anyone from your team can quickly get oriented and pick up where you left off with the member. Call prep is much easier with a whole person, glanceable view.
We drive consistent results
Our results have been proven to consistently drive efficiency in both randomized clinical trials and through actuarial studies.
Efficiency Gains
Significantly improve your team's efficiency by streamlining work before, during, and after each call
Reduction in Medical Costs
Improve member outcomes by identifying individual barriers to care
Capacity Increase
Scale your care team's reach to more members and interactions
Maximize your team's potential
Unlock a real-time comprehensive view into team performance
Make the leap from time-consuming manual QA to immediate, real-time insights. With 100% of your team’s interactions captured, gain complete visibility into each member interaction as well as aggregate high-level metrics.
Get the insights you need, when you need them, to help your team thrive
Quickly triage problems and opportunities at every level of your organization, so you can step in when they need help. Celebrate outstanding team members and discover burn out before it's too late.
Foster your team's growth and development
Elevate quality of care by empowering each team member to be their best. Dynamic encouragement provides an immediate boost, while personalized feedback fosters reflection and improvement. With objective and consistent support, your team can truly shine.
See Laguna in action
Check out how care teams and supervisors use Laguna to support their workflows and focus on high quality care.
Reduce burnout & improve team performance
Our AI-powered performance dashboard provides team leaders with the visibility they need to support and nurture productive, happy teams.
Capture & analyze 100% of calls
Easily detect burnout risk and sentiment analysis
Quickly identify training opportunities
Flexible configuration to fit your organization
Each organization is unique, that’s why we’ve built features that can be configured to incorporate your formats, methodologies, and goals.
Vice President of Clinical Engagement and Digital Innovation
Ronald Whelan, CEO
Former President
Get in touch
Let’s talk about how Laguna can Elevate Your Care 💜 Team
