Laguna Quarterly Update: Q3 2024

Dear Laguna Friends,

This past quarter was exponential as we expanded our customer base and deepened our impact. Our mission to help care teams work more efficiently and focus on delivering exceptional care is resonating more than ever—leading to new contracts and, more importantly, more care team members benefiting from Laguna! With our book of business momentum compounded by customers asking for more, we’re investing in customer success, engineering, and product to keep pace with the strong market demand as we prepare for Series B.

• We announced a major partnership with Shearwater Health, the leader in global clinical solutions for US health plans
• Launched a new website showcasing the full breadth of Laguna’s solutions
• Released a new and improved Laguna Insight dashboard for executives and team leads, providing real-time insights for smarter decision-making (Interested in seeing it firsthand? Reach out for a demo!)
• Our CPO and Co-founder, Yael Peled Adam, joined a panel at Calcalist’s AI Conference to share our vision for AI in healthcare

Let’s connect—whether it’s to talk shop, explore partnerships, or discuss future opportunities as Laguna scales.

Looking forward to keeping the momentum going!

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Partnership Announcement

Laguna partners with Shearwater Health

We're excited to announce our partnership with Shearwater Health, a leader in scalable, customized clinical solutions for US health plans. This collaboration will extend Laguna’s reach to thousands of care team members, equipping them with real-time insights, context capture, and automated summaries to drive efficiency and elevate the quality of care delivered.

Our partnership was featured in Nashville Business Journal, Yahoo! Finance, TECH Inside Out, and more.

“They capture it, so you're not spending minutes after having that conversation with the patient documenting; it's there for you.”

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Leadership

Yael Joins AI Panel With eBay and Intuit

Yael Peled Adam, Laguna’s CPO and Co-founder, joined industry leaders at CTech by Calcalist’s AI Conference to discuss the transformative power of AI across industries, with Yael representing healthcare.

She shared that care teams often spend more time typing than engaging with people. Laguna’s platform changes this with easy-to-digest summaries, allowing teams to be more present and focused.

Want to dive deeper? Read more insights from the panel here.

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Company Update

⭐ We launched our new website! ⭐

Laguna has grown as a product, team, and brand, and we wanted our website to reflect that evolution. In early Q3, we launched a fully redesigned site that showcases our three core products, key use cases, and the platform behind it all—Laguna Reef. If you haven’t explored it yet, take a look at the new lagunahealth.com! And if it’s been a while since you’ve seen Laguna in action, reach out—our team would be happy to show you a live demo.

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Product Release

The New Laguna Insight

We first launched our performance dashboard for care team leaders—Laguna Insight—in Q1 with metrics that centered around call quality and barrier detection. We’re excited to announce that our latest release is full of additional metrics and we’ve organized the dashboard into four new views:

• Efficiency — Helps care teams increase call time and number of calls to reach more members
• Adherence — Captures the rate at which team members complete required actions such as capturing member consent
• Quality Management — Provides visibility into conversational skills that build trust with members and drive effectiveness such as reflective listening and professionalism
• Team Wellbeing — Helps team leaders better support their staff by surfacing particularly challenging calls and signs of burnout

Team leaders have unprecedented insight into their team’s performance like never before, enabling them to be more effective and efficient supervisors.

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Employee Spotlight

Welcome Dr. Ben Edelshain as Chief Customer Officer

We’re thrilled to welcome Benjamin Edelshain, MD, as our new Chief Customer Officer! With a background as a physician, a leader at McKinsey, and most recently VP of Care Management at Highmark Health, Ben brings deep expertise in data, innovation, and customer success. He’s already making a big impact, strengthening our customer success, growing existing accounts and accelerating implementation.

“I joined Laguna to make healthcare more human again. I believe the human to human relationship is what matters the most in care. Let the appropriate use of AI help handle the rest.”

Please join us in welcoming Ben to the Laguna team!

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The Voice of Laguna

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