.webp)
Get a conversational AI platform for care
All of the benefits of Laguna’s conversational AI wrapped in an easy to navigate platform — complete with streamlined workflows, member engagement channels, and an AI assistant for immediate responses.
Comprehensive member view
Get an up-to-date timeline of member interactions and history for a longitudinal view of their engagement and care.
24/7 GenAI Chat Support
Deliver an unparalleled member experience with always-on Gen AI responses that are escalated to care managers when needed.
Multi-channel communication
Phone, SMS, video, and in-app chat can all be done through our Harmony care management platform.
Get a complete picture of what’s happening
Don’t go digging through multiple tabs and screens to build a picture of what’s happening with a member. The timeline view tells the story so that anyone from your team can start where you left off and get ready for the next conversation in an instant.
Add an ever-present teammate
Meet LISA, your always-on, smart assistant that seamlessly steps in to respond to members and escalate issues when necessary. Consider LISA an additional teammate, ready to enhance your team's efficiency and ensure nothing falls through the cracks.
Meet members where they’re at
Member outreach is hard, and engaging is half the battle. Increase member touchpoints by up to 6x with additional digital channels like SMS, in-app chat, daily logs, and journaling. When you use Harmony, your team and members get access to Laguna’s app and all of its engagement capabilities.
Flexible configuration to fit your organization
Each organization is unique, that’s why we’ve built features that can be configured to incorporate your formats, methodologies, and goals.
Key features
LISA
Generative AI assistant to respond to member inquiries immediately & escalate as needed
SMS & In-app Chat
Communicate with members on the channel they find most convenient
Task Management
Manage and track care-related tasks
Case Summary & Timeline
Access member information and cumulative history quickly and easily
Member Resources
Provide members with articles that aid in their health journey
Care Circle
Coordinate care with a connected support network
Get in touch
Let’s talk about how Laguna can Elevate Your Care 💜 Team
